The New Staff Orientation is interesting. They put a good bit of time and thought into developing those pages. The sections about library users and confidentiality were written in a friendly manner and yet communicated some serious points.

Customer Service 123 does more in-depth writing on the ideas that make up customer service. They remind the reader that patrons (or users or whatever you want to call them) have choices about coming in or not. They even go as far as giving some ideas for handling conflicts.

I think a combination of the two websites would be useful for new staff. They each have helpful things to say and together they would be even stronger.